Troubleshoot internet connectivity issues

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Troubleshoot internet connectivity issues

April 16, 2019 quick tech tips 0
Home Internet Router

One of the most common issues we run across as technicians is troubleshooting a networking issue at a workstation. Because of the high dependance on internet connectivity for business operations, network errors can cause serious delays and disruptions. Follow the below Step-by-step guide to do some basic troubleshooting on your own. This can be the fastest way to recover from issues with your computer not connecting to the network. You won’t need to waste time reaching out to your tech if these steps help you fix the issue. Let’s begin with something obvious to check first.

Step 1: Have you turned it off and back on again?

It may seem cliche or overkill to reboot your computer but your technician is going to have you reboot the computer anyway. You might be surprised how often this fixes the issue. If your problem persists after a reboot, then proceed to the next step.

Step 2: Is your cable plugged in or WiFi turned on?

Several times in the recent past, we seen ethernet cables get unplugged when the user is moving things around or accidentally disconnects it. In the case of WiFi, your laptop or desktop computer may have a button or switch that toggles on or off your WiFi adapter. Make sure that you try toggling that switch to see if it turns back on. If you are on ethernet cable, make sure that it is still plugged in to the wall outlet or the access point. If all that checks out, then we’ll move on to the next step, checking network configuration issues in the operating system itself.

Step 3: Troubleshoot Internet connection.

This step is different depending on whether you have a Windows computer or a Mac. What is similar is what you are attempting to fix. In some cases, your PC or Mac needs to go back through the process of requesting access to your network. On your PC locate your network connection icon located in the lower right corner of your screen.

Windows Desktop Screen

Right click on that icon and select “Troubleshoot problems”. Your OS will then go through a series of steps to try and automatically fix your network connection issues. If it is unable to fix the problem, it will tell where it failed. That will be your next place to troubleshoot.

For Mac users, your process is just as simple. Go to your internet connection in the upper right corner and click on “Open Network Preferences”. In the bottom of the window that comes up, you should see a button that says “Assist Me”. Click on that button and in the next window select “Diagnostics”. This should fix most issues but if it doesn’t, it will state where it failed.

Step 4: Let’s try turning turning off your Router and/or Modem.

Before you perform this final step you should check one thing first. Is your device the only one having issues? If other computers on the network segment are not having problems, then don’t perform this step. You could increase the problem, not fix it. At that point, contact your IT Support for further assistance. If you are the only person on your network or everyone is having issues, then go ahead and unplug the router and modem from the wall. Wait 10 to 30 seconds and plug them both back in. If this still does not fix your problem, then you should now reach out to your IT Support for further assistance.